Question 1

How do I create an account?

Accepted Answer

Download the Calsera AI app from the App Store or Google Play, tap "Sign Up", and follow the on-screen steps to create your free account.

Question 2

Is Calsera AI free to use?

Accepted Answer

Yes! Calsera AI offers a free tier with core features. Premium plans unlock advanced AI insights, unlimited food scanning, and more.

Question 3

What devices are supported?

Accepted Answer

Calsera AI is available on iOS (iPhone & iPad) and Android devices. A web dashboard is also in development.

Question 4

How do I take a good photo for analysis?

Accepted Answer

Place your food on a flat surface with good lighting. Hold the camera directly above the meal and make sure the entire plate is visible in the frame before tapping the scan button.

Question 5

Why is my photo being rejected?

Accepted Answer

Photos may be rejected if they are too blurry, too dark, or do not clearly show food. Try in a brighter environment or move closer to the meal.

Question 6

Can I upload existing photos?

Accepted Answer

Yes! You can upload photos from your camera roll. Go to the scan screen and tap the gallery icon to select an existing photo for analysis.

Question 7

What do the different nutrition metrics mean?

Accepted Answer

Calsera AI tracks calories, protein, carbohydrates, and fats (macros). These are the key nutrients your body needs. Calories measure energy, protein supports muscle, carbs provide fuel, and fats support cell function.

Question 8

How accurate is the AI analysis?

Accepted Answer

Our AI is highly accurate for common foods, typically within 10–15% of the actual values. Accuracy improves when the entire meal is clearly visible and portion sizes are standard. You can always edit the logged values manually.

Question 9

Why do my scores fluctuate daily?

Accepted Answer

Daily variation is normal and expected. Factors like hydration, sodium intake, meal timing, and activity levels all affect your daily metrics. Focus on weekly trends rather than day-to-day changes.

Question 10

How is my data protected?

Accepted Answer

Calsera AI uses end-to-end encryption and is HIPAA-compliant. Your personal health data is stored securely and never sold to third parties.

Question 11

How do I delete my account and data?

Accepted Answer

You can delete your account from the app settings under Account > Delete Account. This permanently removes all your data from our servers within 30 days.

Question 12

Who can see my photos?

Accepted Answer

Your food photos are only used to generate nutritional analysis and are not shared with other users or third parties. Photos are processed by our AI and then deleted from our servers after analysis.

Question 13

The app is crashing or not loading

Accepted Answer

Try force-closing the app and reopening it. If the problem persists, check for app updates in the App Store or Google Play. You can also try uninstalling and reinstalling the app — your data is saved to the cloud.

Question 14

Camera isn't working properly

Accepted Answer

Make sure Calsera AI has camera permissions enabled. Go to your phone's Settings > Apps > Calsera AI > Permissions and enable Camera access.

Question 15

I can't sign in to my account

Accepted Answer

Try resetting your password via the "Forgot Password" link on the sign-in screen. If you signed up with Apple or Google, make sure you use the same sign-in method you originally used.

Question 16

How do I cancel my subscription?

Accepted Answer

Subscriptions are managed through Apple App Store or Google Play. Go to your device settings > Subscriptions and cancel from there. Your premium access continues until the end of the billing period.

Question 17

Will I lose my data if I cancel?

Accepted Answer

No. Your logged food history and personal data are retained even after cancelling a premium subscription. You will simply lose access to premium features.

Question 18

Can I get a refund?

Accepted Answer

Refunds are handled by Apple or Google depending on your platform. Contact Apple Support or Google Play Support with your purchase details to request a refund.

How can we help you?

Frequently Asked Questions

Getting Started

Taking Photos

Understanding Results

Privacy & Data

Technical Issues

Subscription & Billing

Still need help?